Want to have a rewarding career in community services that focuses on case management? The CHC52021 - Diploma of Community Services (Case Management) will give you the opportunity to gain specialised skills in coordinating complex cases within the community services industry.

This qualification can prepare you for the role of case manager; a career that focuses on helping clients solve complex problems when it comes to their everyday life. This means you may work with clients with co-existing mental health and drugs and alcohol issues. Not only will you learn the theoretical concepts of case management but you'll also get the opportunity to do work placement to put the skills you've learnt to practice.

What you'll learn

This qualification comprises units that will teach you the skills and knowledge needed to pursue roles in case management. From developing and implementing service programs to the implementation of community development strategies, the units assigned will help you gain insights to the community services industry and develop useful transferable skills.

From this course, you'll learn to:

• Reflect on and improve own professional practice
• Implement trauma informed care
• Facilitation of workplace debriefing and support processes
• Identify and respond to children and young people at risk

Other personal skills you may learn along the way include:

• The ability to work autonomously
• Cultural sensitivity
• Conflict resolution
• Complex problem-solving