Looking to hone your skills in IT and network support? Learn all you need to know on troubleshooting practices, help desk support and customer service through our ICT40120 - Certificate IV in Information Technology (Systems Administration Support) (Release 4).
Through both technical IT subjects and broad business concepts, you'll be well-equipped to pursue roles in systems administration and client assistance.
What you'll learn
This qualification comprises units that focus on various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. Broader IT concepts - such as issues of copyright, ethics, and sustainable work practices are also addressed. From the online course, you will learn to:
- Advise, instruct, and assist IT clients
- Identify and resolve system or client problems
- Troubleshoot and configure hardware or software systems
- Support small-scale IT projects
- Evaluate and maintain current IT systems
Technologies Covered
Get VMware* certified!
Students who enrol into this qualification receive access to official VMware content.
Upskilled offers the VMware Virtual Cloud Network: Core Technical Skills course as an additional learning content. This provides understanding around the VMware NSX platform and navigation of graphical user interface(s). You will also gain understanding of key concepts around Network Virtualization, VMware Virtual Cloud Network, and more.
Finally, the course will prepare you for the VMware Certified Technical Associate - Network Virtualization 2021 (VCTA-NV) certification.
As the leading virtualisation platform in the world, VMware certifications are highly valued for those who are interested in enhancing their career as a VMware IT professional.
In addition, Upskilled students who complete this course will receive a discount voucher for 70% off their certification exam.
*Please note that the VMware inclusion of this course is non-accredited and does not classify as Nationally Recognised Training (NRT) or falls under the Australian Qualifications Framework (AQF).
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